A Note From Our Chief Medical Officer
Telephone Referrals for Hospice
To refer by phone, please contact the Hospice of Santa Cruz County Admissions Department at (831) 430-3000.
Please provide the following information:
- Patient’s name, Patient’s phone number, Primary contact’s name and phone number, Doctor’s name
- Diagnosis: current and other significant medical data
- Estimated prognosis of six months or less
To discuss eligibility, please call our Admissions Department at (831) 430-3000.
Fax Referrals
To refer by fax, please download our Fax Referral Form & send to (831) 430-9271.
Allscripts Care Management Referral
If you are an allscripts care management subscriber, you may refer through their portal here.
As physicians, we are dedicated to maintaining the health and vitality of our patients. Yet, when all medical options have been explored, continuing care must focus on optimizing the quality of life and minimizing a patient’s discomfort. That’s where hospice care comes in.
As Medical Director of Hospice of Santa Cruz County, I have witnessed how our team of professionals can act as an extension of your practice, working with you to provide comprehensive palliative care, as well as spiritual and emotional support for your patient and family members.
Ask yourself – would you be surprised if your patient were alive in six months? If the answer is yes, then your patient might be eligible for hospice care.
Hospice care is provided in your patient’s home, a nursing home, or residential care facility. As attending physician, you are reimbursed for your services. And, because hospice is covered by Medicare and Medicaid and most private insurances, your patients do not pay any out-of-pocket fees for hospice care.
If you aren’t sure that your patient meets hospice criteria, I’d be happy to meet with you or join you in discussing hospice care with your patient. Unfortunately, many patients who can benefit from hospice are not referred early enough. The sooner a patient begins hospice care, the more positive an impact we can make on the quality of life for the entire family.
Karl Segnitz, M.D.
Chief Medical Officer
Attending Physicians Role
You Are a Vital Member of the Care Team
When you refer a patient with advanced illness to Hospice of Santa Cruz County and are named as their hospice attending physician, you have the option to actively support their care plan and bill for the services you provide related to their terminal condition.
As the attending physician for a Hospice of Santa Cruz County patient, you play a crucial role within our interdisciplinary team. Your knowledge of the patient is invaluable, and we collaborate closely with you to create a tailored care plan.
How Hospice Supports You and Your Patient
Hospice care through Hospice of Santa Cruz County offers significant benefits to both you and your patient:
- Consider the interdisciplinary team at Hospice of Santa Cruz County as an extension of your care within the patient’s chosen setting. Both you and your patient, along with their caregivers, gain support from our team, which addresses the patient’s physical, spiritual, and psychosocial needs.
- Our interdisciplinary teams comprise a hospice physician, nurse, hospice aide, social worker, and chaplain. This team provides comfort, dignity, and personalized care directly to wherever the patient calls home.
- Our expanded services ensure that patients receive expert symptom management and quality of life enhancements, including dietary support, music and pet visits, and massage therapy.
- We assist in both informing and implementing your patient’s care plan, respecting their goals, wishes, and values.
Hospice and palliative medicine primarily aim to manage symptoms and enhance the quality of life for patients and their families. Research indicates that early access to hospice care leads to better symptom control, goal achievement, overall care quality and often times extended prognosis.
Improving Quality of Life for Patients, Families, and Caregivers
Studies by NORC at the University of Chicago show a positive link between increased hospice use in the final six months of life and higher satisfaction and quality of life levels. Additional studies back these findings:
- Patients: Those admitted to hospice within the last six months reported higher satisfaction, better pain management, fewer hospitalizations, reduced physical and emotional distress, and overall improved quality of life.
- Families: Families of patients in hospice for over 30 days experienced better outcomes. They were more likely to see end-of-life preferences honored and rated the quality of care as excellent. Home hospice care also helped reduce the risk of prolonged grief disorder.
- Caregivers: Caregivers reported less PTSD when patients received home hospice care. These findings highlight the crucial role hospice plays in improving the well-being of patients, families, and caregivers at the end of life.
As an attending physician, nurse practitioner, or physician assistant, you are a key part of a supportive network ensuring your patients receive comprehensive, compassionate care suited to their unique needs and preferences.
Embracing hospice early in the care process not only enhances the quality of life for terminally ill patients but also provides much-needed support for families and caregivers. Additionally, you can continue to be reimbursed for your patient encounters.
Medicare and Hospice Benefits
Terminally ill Medicare beneficiaries eligible for Part A hospital insurance can opt for hospice benefits instead of standard Medicare coverage. This choice emphasizes comfort and quality of life over curative treatments, with two initial 90-day periods followed by unlimited 60-day periods. Beneficiaries can voluntarily end their hospice benefits if they choose to seek curative care or life-prolonging care.
When hospice coverage is elected, beneficiaries give up Medicare Part B payments for terminal illness-related services, except those provided by their attending physician or nurse practitioner. This ensures they receive comprehensive support, including medical, emotional, and spiritual care, without typical Medicare Part B costs.
Understanding Hospice Billing Modifiers
Modifiers GV and GW are essential in medical billing for terminally ill patients. These modifiers help accurately document the services provided under hospice care, ensuring proper reimbursement and adherence to regulations.
- Modifier GV: This modifier is used for services provided by a physician who is not the patient’s attending physician within the hospice program. It indicates that the service was provided to a patient enrolled in hospice care by their attending physician at the time of hospice enrollment.
- Modifier GW: This modifier applies to services provided by the patient’s attending physician that are not reimbursed under the hospice arrangement. It identifies services unrelated to hospice care, ensuring billing accuracy and compliance.
Correct Usage and Placement of Hospice Modifiers
In hospice billing, specific guidelines must be followed regarding the placement of the GW modifier. The HCPCS code should be listed first, immediately followed by the GW modifier on the claim form. This practice ensures proper documentation and accurate billing.
By understanding and appropriately applying these modifiers, healthcare providers can streamline the billing process, optimize reimbursement, and deliver high-quality care to patients approaching the end of life.
As the attending Physician
You can be reimbursed for care plan oversight if you:
- Provide supervision for at least 30 minutes per month AND
- Bill Medicare Part B for services to your patient AND
- Have seen the patient within 6 months prior to supervision
Care plan oversight includes:
Review of reports, treatment plans, and/or lab results
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- Does not include the initial interpretation or review of results ordered during or associated with face-to-face patient encounter
Integration of new information into the treatment plan
Medical decision making
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- More than talking with patient/family to adjust medication or treatment
Discussions with other health professionals involved in your patient’s care
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- Phone or in-person discussions
- But not with members of your own practice or informal consults with other health professionals not involved in patient’s care
Phone or in-person discussion with pharmacist about Pharmacological therapy
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- Does not include time calling prescriptions to pharmacy
Team conferences
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- Must document time per individual patient
Documentation in patient’s chart of services provided
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- Note services, decision-making, and amount of time spent providing services
Notes on Billing
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- Bill one time per month with at least 30 minutes of supervision